mines land Privacy Policy – Your Data, Protected
At mines land, we take the privacy of every Filipino player seriously. This Privacy Policy explains exactly what personal information we collect when you use our platform, how we use and protect that information, and what rights you have over your own data. Please read this document carefully before creating an account or continuing to use any of our services, including our sportsbook, live casino, and slot online features. If you have questions about any clause, our support team and FAQ page are always ready to help.
Table of Contents
1. Information We Collect
When you register and use the mines land platform, we collect several categories of personal information in order to provide you with a safe, reliable, and personalised gaming experience. The types of data we gather fall into the following groups, each collected for clearly defined and lawful purposes.
Account Information
When you create an account, we collect your full name, date of birth, email address, mobile number, and your chosen username and password. We may also request a government-issued identification document at various points during the account lifecycle, particularly during identity verification, withdrawal processing, or in response to a compliance requirement. This information is essential for verifying your identity, ensuring you meet our minimum age requirement of 18 years, and maintaining the integrity and security of your account. All account information is stored securely and is never shared with unauthorised third parties.
Device and Browser Data
We automatically collect certain technical data when you access the mines land platform, including your IP address, device type, operating system, browser type and version, screen resolution, and referring URL. This data helps us optimise platform performance across different devices used by Filipino players, identify and resolve technical issues quickly, and protect accounts from suspicious or unauthorised access attempts. Device data is used strictly for operational and security purposes and is not sold or shared for advertising.
Payment and Transaction Data
All financial activity on the platform — including Philippine Peso (PHP) deposits, withdrawals, bonus transactions, and bet histories — is recorded and stored as part of our transaction logs. We collect details such as transaction amounts, timestamps, payment method types, and processing references in order to maintain accurate financial records and comply with anti-money laundering obligations applicable in the Philippines. We do not store full card numbers or sensitive payment credentials directly; such data is handled by our certified payment processing partners.
Usage Data
We collect data about how you interact with the platform, including pages visited, games played, bet types and amounts, session durations, features accessed, and in-platform navigation patterns. This usage data helps mines land improve the overall product experience, personalise content and promotions, and identify areas where the platform can better serve the needs of our Filipino player community. Usage data is analysed in aggregate and at the individual account level only where necessary for security or responsible gaming purposes.
2. How We Use Your Information
mines land uses the personal information we collect solely for purposes that are directly related to the operation of our platform and the delivery of our services to registered players in the Philippines. We do not use your data for purposes beyond those described in this policy, and we do not sell your personal information to any third party for commercial or marketing purposes.
Specifically, we use your data to: verify your identity and age during registration and ongoing account management; process deposits and withdrawals in Philippine Peso; detect and prevent fraud, money laundering, and unauthorised account access; provide personalised content and relevant promotional offers; respond to support queries submitted through our helpdesk channels; comply with legal and regulatory obligations applicable to online gaming platforms in the Philippines; and improve the performance, design, and features of the platform based on aggregated usage patterns. Where we rely on your consent to process data for any specific purpose — such as marketing communications — you may withdraw that consent at any time by contacting our support team.
3. Cookies and Tracking Technologies
mines land uses cookies and similar tracking technologies to enhance the functionality of our platform, remember your preferences, and help us understand how players are using the site. Cookies are small text files that are stored on your device when you visit the platform, and they enable features like staying logged in between sessions, remembering your language and display settings, and delivering relevant content based on your activity. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period of time.
The categories of cookies we use include: strictly necessary cookies, which are essential for the platform to function and cannot be turned off; performance cookies, which help us understand how players navigate the site so we can improve it; and functional cookies, which remember your preferences and personalise your experience. We do not use third-party advertising cookies or share cookie data with ad networks. You can manage or disable non-essential cookies through your browser settings at any time; however, please be aware that disabling certain cookies may affect the functionality or availability of some platform features. By continuing to use the mines land platform, you consent to our use of cookies as described in this policy.
4. Data Storage and Security
Your personal data is stored on secure servers maintained in accordance with industry-standard security practices. mines land applies technical and organisational safeguards — including data encryption in transit (via TLS/SSL protocols), access controls, firewall protections, and regular security audits — to protect your information from unauthorised access, disclosure, alteration, or destruction. Access to personal data is restricted to authorised personnel only, and all staff who handle player data are trained on data protection responsibilities and confidentiality obligations.
We retain your personal data for as long as your account remains active or as required to fulfil the purposes for which the data was collected. Where we are legally required to retain records for a minimum period — for example, financial transaction records under anti-money laundering regulations applicable in the Philippines — we will retain that data for the legally mandated duration. Upon account closure, data that is no longer required will be securely deleted or anonymised in accordance with our internal data retention schedule. Despite all measures taken, no online platform can guarantee absolute security; if you believe your account or personal information has been compromised, please contact our support team immediately so we can take prompt action.
5. Sharing Data with Third Parties
mines land does not sell, rent, or trade your personal information to any third party for their own commercial purposes. However, in order to operate the platform and deliver our services to Filipino players, we do work with a limited number of trusted third-party service providers who may process your personal data on our behalf. These include payment processors who handle PHP deposits and withdrawals, identity verification services used to confirm player identity and age, game content providers who supply the casino and sportsbook products available on the platform, and technical infrastructure providers who support the hosting and security of our systems.
All third-party service providers we engage are contractually required to handle your data in accordance with applicable data protection laws and our own privacy standards. They are permitted to use your data only for the specific purposes for which it was shared and are prohibited from further processing your data for their own independent purposes. In addition to service providers, mines land may be required to disclose personal data to regulatory bodies, law enforcement agencies, or courts in the Philippines where required by applicable law, a court order, or other legal process. In such cases, we will disclose only the minimum information necessary to comply with the legal obligation.
6. Your Rights Over Your Personal Data
As a player registered on the mines land platform, you have a number of important rights regarding the personal data we hold about you. We are committed to respecting and facilitating those rights in a timely and transparent manner, and all requests should be directed to our support team using the contact details provided in Section 9 of this policy.
- Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being used and processed.
- Right to Correction: If any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic account details directly from your account settings, or contact support for assistance with more complex corrections.
- Right to Deletion: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that may apply. Please note that deletion requests will be assessed on a case-by-case basis, and some data may be retained where required by law.
- Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your personal data, for example while a correction request is being assessed.
- Right to Withdraw Consent: Where our processing of your data is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
We aim to respond to all data rights requests within a reasonable timeframe and in accordance with our obligations under applicable Philippine law. If you are unsatisfied with our response to a data rights request, you may have the right to lodge a complaint with the relevant data protection authority in the Philippines.
7. Protection of Minors
The mines land platform is strictly intended for use by adults aged 18 years and above. We do not knowingly collect, store, or process personal data from anyone under the age of 18. All players are required to confirm their age during the registration process, and we reserve the right to request documentary proof of age at any time as part of our account verification procedures. If we discover that personal data has been collected from a minor — whether through misrepresentation of age or any other means — we will take immediate steps to close the associated account and securely delete all related personal data.
If you are a parent or guardian and believe that a minor in your care has provided personal information to mines land or has accessed the platform without authorisation, please contact our support team immediately so that the matter can be investigated and resolved promptly. We take our obligation to protect minors extremely seriously and are committed to maintaining robust safeguards that prevent underage access to our gaming services at all times.
8. Updates to This Privacy Policy
mines land may update or revise this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised effective date clearly indicated at the top of the document. We encourage all registered players to review this page periodically to stay informed about how we protect your personal information and what rights you hold.
Where changes to this policy are material — meaning they significantly affect how we process your personal data or alter your rights — we will make reasonable efforts to notify you through your registered account or via a platform announcement. However, your continued use of the mines land platform following the publication of any updated Privacy Policy will constitute your acceptance of those changes. If you do not agree with any revision to this policy, you should stop using the platform and contact our support team to request account closure in line with the procedure outlined in our Terms and Conditions.
9. How to Reach Our Support Team
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that mines land holds about you, our dedicated support team is available around the clock to assist you. Whether you want to exercise one of your data rights, report a suspected data breach, or simply seek clarification on any part of this policy, we are here to help and committed to responding promptly and transparently.
You can reach the mines land support team via the in-platform live chat feature, through the support email address listed in the footer of this page, or by visiting our FAQ section for answers to the most commonly asked questions about account management, data protection, and responsible gaming. Our support staff are trained to handle privacy-related enquiries with care and discretion, and all requests will be treated as confidential. We are committed to addressing all privacy concerns in a timely manner, in line with our obligations under applicable data protection laws in the Philippines and our own internal service standards.
Your Privacy Comes First at mines land
We built mines land with Filipino players in mind — which means your personal data is handled with the same care and respect we put into every other part of the platform experience.
Ready to join? Create your free account today and enjoy a secure, trusted gaming environment built for the Philippines.